My call to Mark’s Carpet Cleaning was answered right away. I was given a quote based on the square footage I provided. I really thought it would come in higher but I figured I would just keep and extra couple of hundred dollars on hand, just in case. When I called back to reschedule, there was no problem. They showed up to my house on time. They were friendly and courteous and got right to work. They were done faster than I expected and had no problem adding on to the job at the last minute (they took a shot at getting the grout on the bathroom floor clean). When they showed me the completed job, I was astonished! My carpet was much lighter colored than I remembered! And everything smelled so good! The next day when everything was dry, I laid down on the carpet (something I hadn’t done in a long time) and took a deep breath and ran my hands over it. Wow! I feel like I have a whole new carpet! Even better, the price was exactly as quoted. Thank you, guys, for saving me from having to go out and buy 800 sqft of new carpet.